FingerPrint Problem HP probook 6360b

[ElYounes]

I have a problem in fingerprint on my HP Probook 6360b , before formatting my computer the fingerprint sensor was working , but after that the driver doesn't appear on Device Manager (not Available ) on windows 7 pro  64bit , so i tried to fix that by adding  driver manualy from add device , i download the same driver but  it doesn't work too , even now i formatted with  windows 10 pro 64bit Latest Update 2018, i still have the same Problem , Could You Help Please to fix This Issues . 

Best regards . 

[Paul_Tikkanen]

Hi:

See if this works...

Fingerprint driver...

4.4.234.0

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

Client Security Manager Software for W10 (to use the fingerprint sensor).

8.3.17.2042 Rev.A

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

[ElYounes]

thank you for your suggestion sir  I try it  but doesn't work still the device of fingerprint doesn't appear.

when i install Client Security Manager i can secure my computer just with password and question sparekey no fingerprint detected .i want to know if there is any software that detect if fingerprint still work or not . 

[Paul_Tikkanen]

You're very welcome.

In W7, there used to be a Biometric devices category in the device manager, which was where the fingerprint sensor was listed.

Look under the Human Interface Devices category and see if it is listed there.

If it is not, then most likely there is a hardware failure of the fingerprint sensor.

[ElYounes]

Thank You Sir for your Help , i didnt find the fingerprint sensor listed on human interface devices 

That's mean , is a  hardware failure of the fingerprint sensor as you said . i will check that , but i want know if there is any software could detect the failure of  a device or devices that is not working , and Thank you again. 

[Paul_Tikkanen]

You're very welcome.

HP does have the 4 in 1 diagnostic utility.

You will need a 4 GB USB flash drive for this.

I have never used it before, so I don't know exactly what it does.

TITLE: HP PC Diagnostics 4-in-1

VERSION: 4.1.0.0 REV: A PASS: 1.0

DESCRIPTION:

This package installs HP PC Diagnostics on a USB flash drive.

The flash drive can be used on HP Notebook and Desktop PCs to diagnose potential hardware and system faults.

ftp://ftp.hp.com/pub/softpaq/sp88501-89000/sp88524.exe