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‎05-07-2020 05:59 PM

HP Recommended
Product: HP Probook 440 G6
Operating System: Microsoft Windows 10 (64-bit)

So when i try to set up my finger print with windows 10... it just says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint"

And my fingerprint won't show up on the device manager either... (it should be under "Biometrics" but it ain't there)... 

I even installed the drivers and everything but nothing seems to work... 

Can somebody help me pls 🙂

4 people had the same question
1 REPLY 1

‎05-07-2020 10:31 PM

HP Recommended

@RAYZER97 

 

It is an option. Did you buy this option ? If not, your machine has an small window but it does not have the sensor/reader underneath.

 

If you wish, you can buy 2 parts as mentioned on page 21 of the following manual (item (8))

 

          http://h10032.www1.hp.com/ctg/Manual/c06200602.pdf

 

Page 56 shows you how to install it. You can order from

 

          http://partsurfer.hp.com/Search.aspx?searchText=L44516-001

 

Regards.

BH
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