Fingerprint reader for dv7-6135dx

[RonnY2]

When I upgraded to Win 10 several months ago, I was able to find the solution to getting the fingerprint reader to work. Now I have had a crash and recovered, but I cannot get the reader to work. Any answers? 

[A4Apollo · Accepted solution]

Hi! @RonnY2, Thanks for stopping by the HP Support Forums!

I understand you have fingerprint reader issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you have issues using fingerprint reader on your PC.

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

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