Fingerprint reader inop. after Windows update

[amaduser]

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

[karthikeyan77]

Hi ,

You might be able to use this Validity Sensor Driver:

sp72114 Validity Sensor V 4.5.289.0 

Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe

In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code.

If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program.

Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product.

Series 8 HP SimplePass is written by Softex.

Series 6 HP SimplePass was written by AuthenTec.

You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver.

Series 6 HP SimplePass:

sp63224 HP SimplePass V6.0.100.276 Win7-8

Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe

Series 8 HP SimplePass:

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe

General rules:

Pay attention to the Order of Events when (re)installing your driver and / or software:

• Sign-in Options matter – if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to enable the fingerprint sign-in
• Validity Sensor Driver First >> Reboot
• SimplePass Software Next >> Reboot

Reference:

Instructions to Upgrade HP SimplePass

Link : https://onedrive.live.com/view.aspx?cid=56113256B09443F6&resid=56113256B09443F6!25632&app=WordPdf

r-K

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[amaduser]

Here is the dumb part - after I posted here, of course. After the update,  I restarted  a few times. Same problem.  I posted here, restarted again, and all is well. I guess the post fixed it.... Typical Windows.