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‎05-31-2025 12:06 AM

HP Recommended
Product: HP ProBook 430 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

I basically need help getting my fingerprint scanner up and running. I've exhausted all the possible methods I know of but have failed. From checking BIOS to watching Yuoutube videos to the HP support assistant, nothing seems to work. Windows hello just keeps saying..."Option currently not available"

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2 REPLIES 2

‎05-31-2025 01:50 AM

HP Recommended

@el-protagonist 

 

Not all HP ProBook 430 G8  machines have FingerPrint option. Did you buy this option at the beginning ? If you wish, you can buy the following parts and install to your machine

 

Fingerprint sensor (includes gasket) part # M03431-001

NOTE:The fingerprint sensor cable is available in the Cable Kit, spare part number M46281-001

 

Regards.

BH
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‎05-31-2025 01:53 AM - edited ‎05-31-2025 01:56 AM

HP Recommended

The laptop has what seems to be a fingerprint sensor at the bottom right of the keyboard.  And I also have the biometric drivers in my device manager so I should have it. And to add, I get the errror "Access Denied" when I try to install fingerprint drivers.

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