Fingerprint scanner won't work after update

[Nicolaj123dk]

So after I updateded Windows 10 to the latest update, my fingerprint won't work anymore. I tried to download the original driver, it won't work. When I swipe my finger over it just keeps blinking but if I hold a finger over it the blinking stops. But when I try to register a finger in Windows Hello or HP Simplepass, it doesn't recognize me swiping my finger over it.

[Dragon-Fur · Accepted solution]

@Nicolaj123dk

System:

HP ENVY 17-j015eo Notebook PC

Eagle Validity Sensor Driver:

File name:  sp63418.exe

(26.2 MB)

(At writing) current HP SimplePass program:

sp76923 HP SimplePass V8.01.62A W7-W10 32/64bitS

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@Nicolaj123dk wrote:

So after I updateded Windows 10 to the latest update, my fingerprint won't work anymore. I tried to download the original driver, it won't work. When I swipe my finger over it just keeps blinking but if I hold a finger over it the blinking stops. But when I try to register a finger in Windows Hello or HP Simplepass, it doesn't recognize me swiping my finger over it.

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Commentary

• The recommended Eagle Sensor is actually rated for Windows 8.1 (and 8); the driver will work in Windows 10.

• The supported Series 8 HP SimplePass program is rated from Windows 7 through Windows 10.

  IF you were previously using Series 6 HP SimplePass (any HP SimplePass version 6.x):

• It is time to switch over to the supported Series 8 HP SimplePass program suite.

• Even if you have an Export file of your webcards (websites / passwords) from that older version of SimplePass, you cannot use (import) the Series 6 .tsd file into Series 8 HP SimplePass.  The two program series are NOT compatible.  There is no encryption conversion program between the two programs.
• When you switch to the supported version of HP SimplePass, you must create a new database of your websites / passwords.   This means you must create all new fingerprint logins.
• The new "webcard" Export file is called the Vault in Series 8 HP SimplePass program.  The suffix for the file is ".opi".  The Export process is similar to the older SimplePass program; you Export your Vault entries from within the SimplePass program to the .opi file.  The file is encrypted -- keep it in a safe location.

Help, suggestions, and examples:

Instructions to Upgrade HP SimplePass

Read the first page: Dragon Document Guidelines

  Before you perform any of the suggestions provided here (or elsewhere), verify that you can log into your computer using your password.

Optional:

  Create an additional admin style account with a local password that you can use to log into your computer should the need arise (all goes sideways).

See Section:  

• Safe-House Account – Options for Access, Secondary Administrative Account

From the document...

Procedure - Update / (Re) Install HP SimplePass

  Start by creating a Restore Point 

See Section 

1. Create Restore Point

  If any version 6 HP SimplePass is installed

• Uninstall HP SimplePass version 6.x program from Programs and Features >
• Restart the computer and log in

  If the installed Validity Sensor Driver is current (as recommended):

1. Uninstall your existing Validity Sensor driver from the Device Manager (do not delete) >
2. Restart the computer to allow the driver to reinstall

See Section 

1. Reinstall the Existing Fingerprint Driver
   • Option 3A Install Driver from within the Device Manager
     • Method 1: Reinstall Existing Driver

--------------   OR ----------------

If the installed Validity Sensor Driver is outdated (old):

1. Download the Eagle Validity Driver
2. Uninstall the existing Driver from the Device Manager AND tick the box to Delete the Driver >  
3. Close all programs >
4. Shut down the computer > wait several seconds >
5. Boot the computer and log in >
6. Install the downloaded driver

See Section

1. Reinstall the Fingerprint Driver
   • Option 3D Delete Driver from Device Manager and Install

Next, verify / adjust Windows 10 (fingerprint) logon settings.

See Section

• Order of Events is important
  • Windows 10 logon – Sign-in options

If you have not yet done so, after the Windows logon is (again) working, it is time to install HP SimplePass.

See Section

1. (Re)Install HP SimplePass Software
   • Install Series 8 HP SimplePass Software

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