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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 10
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Fingerprint sensor and power button does not work in tablet mode.

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HP Envy 2 in 1

When i leave my device in tablet mode and the screen turns off there is no way to wake the device without flipping it back into pc mode. Model 13-ay0802no

9 REPLIES 9
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Message 2 of 10
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@Vrede

 

I reviewed your post and I understand that you are unable to wake up the computer from sleep when it is in the tablet mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 10
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@The_Fossette

 

Using Win 10, version 2004.  Bios is updated,  version F.12 Rev.A.  Chipset driver updated to v. 2.07.14.327.

 

Didn`t find any Chipset driver on HP support page.  Downloaded from AMD.

 

Still no power button or fingerprint reader in tablet mode.

 

Thanks

Vrede

 

 

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HP Support Agent
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Message 4 of 10
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@Vrede

 

I understand your concerns.

 

There are no drivers for Windows 10 2004.

 

However, Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same

 

Have a nice day!!

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Message 5 of 10
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Both windows and hp support assistant are updated. I checked again.

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Message 6 of 10
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I have discovered that both the power button and fingerprint reader works in tablet mode when the charger is connected. The problem persists when on battery power. 

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Message 7 of 10
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My mistake, it doesent work when charger is connected either. I think the laptop was not in tablet mode.

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Message 8 of 10
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@Vrede

 

I understand your concerns.

 

Please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

 

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Message 9 of 10
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I have now performed a system restore.

 

Still the same issue.

 

It seems this is a problem on all amd versions. The forums are littered with people having the exact same issue. 

 

There is a patch for intel users fixing these issues. When are we getting a patch for amd versions?

 

Seems unnecessary to go through all these steps when it is a known issue.

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HP Support Agent
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@Vrede

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can conatct the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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