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‎02-03-2025 01:56 PM - edited ‎02-03-2025 02:40 PM

HP Recommended
Product: HP Notebook 14s-dq1505sa
Operating System: Microsoft Windows 10 (64-bit)

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My HP laptop G62 went on fire when its battery blasted & bust in flames. The splinters hit more than 3feet high and hit adjacent walls and floors. It set the table and contents around on fire. My fingers got burnt, Laptop damaged, contents damaged including my phone, furniture and flooring damaged. Have you experienced the same. How did you report and got compensated. Should I consult a lawyer.

Category:
1 REPLY 1

‎02-07-2025 09:08 AM

HP Recommended

Hey @Debashish1984,

 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

 

First Name:

Last Name:

Previous Case ID (If Any)

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Take care and have a good day.

Garp_Senchau
I am an HP Employee

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