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‎04-26-2018 02:03 PM

HP Recommended
Product: Hp pavilion g7 1202er
Operating System: Microsoft Windows 7 (64-bit)

IMG_2018-04-27_005632.jpgIMG_2018-04-27_005617.jpgIMG_2018-04-27_005555.jpg

 

Good afternoon. our lives are in danger. the power cable from my laptop hp pavilion g7-1202er caught fire. part. no 608425-003. does the cable come from the manufacturer for replacement? Are there many cases of ignition of this cable? where can I find the original cable and battery? I do not even dream of compensation, I'm glad that I was alive.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2018 02:24 PM

HP Recommended

@Rinat1

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

I work on behalf of HP

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1 REPLY 1

‎04-26-2018 02:24 PM

HP Recommended

@Rinat1

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

I work on behalf of HP
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