cancel
SMC-Global Tutor
Tutor
7 7 1 5
Message 21 of 28
2,568
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

You have not even informed what problem you have? Is it a mobile to PC or webcam what device are you connecting? Do you know the brand name of the device and what operating system are you running?

Peter James
0 Kudos
Marginthecity Top Student
Top Student
7 6 0 0
Message 22 of 28
2,554
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

Peter,I have tried all of these fixes and none of them work. Any other suggestions? I have Windows 10, HP Touch All In One.and my problem is with the touch HID. I started having problems with my touch when Microsoft installed KB4100347 way back in Sept, which I have deleted from my pc several times because it keeps updating even tho I have blocked this particular update. However the damage was done, as the saying goes. I have been using the Device Manager to correct this but the touch screen only lasts for a couple of hours. Any other suggestions? Thanks.

 

0 Kudos
zKel Honor Student
Honor Student
2 2 0 0
Message 23 of 28
2,544
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

hello, I got this the problem, it is a microphone. I tried you solution and I was stuck in the method as I mention in the previous comment. brand name is alienware aurora R7, window 10 64bit

aa.png

0 Kudos
SMC-Global Tutor
Tutor
7 7 1 5
Message 24 of 28
2,538
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

You can try updating the driver or uninstalling the device from the 'Device Manager' thereafter - reboot your PC. Ensure you have no malware or trojan/PUPS as this can play up with your devices - Malwarebytes is very good for this cleanup.

Peter James
Marginthecity Top Student
Top Student
7 6 0 0
Message 25 of 28
2,529
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

I have uninstalled the hid touch driver, updated it, and anything else I can think of. I have tried all the solutions that are listed in this forum. Some of them work for a while but then the HID touch driver stops, again. I have Malwarebytes, CCleaner as well as Avast. As I said earlier, once Microsoft installed KB 4100347, my touch problems started.

0 Kudos
SMC-Global Tutor
Tutor
7 7 1 5
Message 26 of 28
2,512
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

Remove KB 4100347 using a reputable tool, the microsoft wushowhide tool Here it will block its attempts to reinstall.

Then flag it up with Microsoft technical dept. They should release a new file to replace KB 4100347 as it shows unusual characteristics and has blocked other users from rebooting their PC.

Your problem should then be resolved.

Peter James
0 Kudos
Highlighted
Marginthecity Top Student
Top Student
7 6 0 0
Message 27 of 28
2,500
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

I remove KB4100347 every time it installs. I have used the wusowhide tool to block it but that particular update doesn't stay blocked. I have also contacted Microsoft support about this. I realize that there are probably thousands of other users who have the same problem I have. The up-date KB4346783 is supposed to fix the problems created by KB4100347, but it will NOT download onto my pc.  Next time that KB4100347 installs (and it will, because it has already bypassed the blocker tool about ten times), I will try to use the Revo Uninstaller tool. Perhaps that will alleviate some of the problems I am having from that nasty piece of work that KB4100347 seems to be.  I will contact Microsoft again. Perhaps they have another new file to rpelace KB4100347, one that will download to my PC.

0 Kudos
SMC-Global Tutor
Tutor
7 7 1 5
Message 28 of 28
2,486
Flag Post
HP Recommended

Solved!

Fix for Unknown USB Device (Device Descriptor Request Failed)?

Wushowhide has always worked for me. Go to the virtual agent of the 'Get Help' app and they will take over your PC via remote access and hopefully resolve this issue. So far as I'm aware, Microsoft issued a revised update for KB4100347: Intel microcode updates Here

 

Peter James
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation