Flat battery

[beechguide]

I have been travelling with my laptop and the battery has not been charging and is now flat. Can I continue to use it if it is plugged into a mains power source?

[asmita6658 · Accepted solution]

@beechguide

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery.

Don't worry, I'm here to help! To better assist you - Have you tried any troubleshooting steps before posting here? 

Yes, you can work on the computer with the AC Adapter connected.

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. (This step might not be applicable if your computer has a built-in battery).
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 Run the Battery -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery test. 

Let me know how that goes. 

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Have a great day!