Laptop Name: HP Pavilion Gaming Laptop 15-ec0xxx SSD Name: Crucial MX500 1TB 3D NAND SATA 2.5" Internal SSD
The laptop had a 2.5" drive bay and a SATA connector but a drive was not installed there from the factory. Since it had a location for a drive bay and the hardware was compatible with a new drive, I thought this drive was compatible. The Crucial website also said that this drive was compatible. There were no issues during installation of the drive.
After installing the drive: - The drive does not appear in Device Manager - The drive does not appear in Disk Management - The drive does not appear in the "System Diagnostics" menu after pressing Escape when turning the laptop on. - The BIOS does not display what drives are present at all and does not have any option to toggle SATA devices. - The SATA cable is securely plugged in and the drive works perfectly when used externally via a SATA-to-USB adapter.
I can find other people on HP forums and YouTube who had a 2.5" SSD working perfectly with this exact same laptop. Is it possible that my SATA cable is defective? It has never been confirmed to be working, as there was never a drive connected to it. However, I cannot find any replacement cables for sale, and I don't even know if the SATA cable is removable to begin with.
It is also worth noting that:
- There are no new BIOS updates for my computer, no related driver updates, and I have both an external SSD and an internal M.2 NVMe drive working perfectly.
- In Device Manager there are "Standard NVM Express" and "Microsoft Storage Spaces" controllers, but no Serial ATA controller. I do not know if this changes anything, but another laptop with a functioning SATA drive also has SATA controllers and drivers which are absent here.
- HWInfo appears to think that the motherboard has SATA functionality, but it still does not detect the drive.
Any help would be appreciated. I had trouble finding anyone else having this same problem and I've exhausted every step that Crucial and various other internet guides suggested.
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