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‎11-13-2020 11:52 AM

HP Recommended
Product: HP Notebook 15-dy1751ms
Operating System: Microsoft Windows 10 (64-bit)

I purchased a HP G5 Docking station in the hopes I could charge the Notebook and connect my display and other items. The only item visible through the G5 docking station is my external storage device  and keyboard. I have tried updating the drivers. Is my Notebook compatible with the G5 docking station to it's full extent that I can charge my Notebook and run the display?

2 people had the same question
1 REPLY 1

‎11-13-2020 12:47 PM

HP Recommended

@Glenn_Holland 

 

The specs of the dock

                     https://support.hp.com/sg-en/document/c06386359

 

and the specs of your machine

                    https://support.hp.com/za-en/document/c06447661

 

You can work this out why the dock won't charge your machine: the USB-C port on your machine does not support Power Delivery. Your machine only has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port.

 

Regards.

                  

           

 

BH
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