• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-11-2024 07:56 AM

HP Recommended
Product: G5 dock

I bought the G5 dock and M24fw monitor bundle. When I plug the dock in, I get an error message saying "display connection might be limited". The online help does not explain very much. Is my laptop just not compatible with this USB-C type connection? It seems to connect in terms of sound as it switches the sound output to the headphone jack on the dock but that is it. 

Tags (1)
Category:
2 REPLIES 2

‎02-11-2024 08:10 AM

HP Recommended

We need to know the exact model laptop

 

https://www.hp.com/au-en/shop/tech-takes/post/how-to-find-your-hp-laptop-model-number#:~:text=For%20....

 

The most likely explanation is what you suspect. The USB-C port does not send out a video signal.  The G5 dock requires a USB-C with an alt-DP output and your laptop may not have that. 

Was this reply helpful? Yes No

‎02-11-2024 08:12 AM

HP Recommended

It would help if you shared the details of your laptop, i.e. brand, model name, product number.

 

The minimum system requirements for the G5 dock are USB Type-C®️ (USB Power Delivery, Alt Mode DisplayPort™).

That means that the Type-C USB you are connecting to the dock must meet those minimum requirements.

 

USB ports generally have icons printed next to them. PD is USB power delivery.

Alt Mode DisplayPort specification can be found in a laptop's output port specifications.  

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.