• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-08-2022 12:24 AM - edited ‎02-08-2022 05:27 AM

HP Recommended
Product: HP Notebook - 15-bs192od
Operating System: Microsoft Windows 10 (64-bit)

Thank you in advance for input!!  I recently replace my HP 909700-850 battery with a generic battery because HP no longer sells this battery.  The new generic replacement battery will not charge.  The " ACPI-Compliant Control Method Battery Driver" method did not solve the problem either.  Does faulty generic battery happen often or does my HP laptop dislike generic?  I did not perform a BIOS update because I am terrified of doing so.  Thanks again.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2022 04:20 AM

HP Recommended

Hi,

I would try a different battery and make sure the adapter is functioning correctly.

 

Hope it helps,

David

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-08-2022 04:20 AM

HP Recommended

Hi,

I would try a different battery and make sure the adapter is functioning correctly.

 

Hope it helps,

David

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-10-2022 05:13 PM - edited ‎02-11-2022 09:35 AM

HP Recommended

Iomare, thank you for your suggestion!  I purchased/received another generic battery last night and it worked wonderfully!!

Was this reply helpful? Yes No

‎02-11-2022 09:27 AM

HP Recommended

Great. Glad you got it sorted

 

Take care,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.