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‎05-20-2020 07:38 AM

HP Recommended
Product: Example: ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

My Laptop product name is: 169R2PA#AB2

So is my laptop is Genuine or Refurbished. 

 

If your answer is Refurbished. What is Refurbished explain briefly 

4 REPLIES 4

‎05-20-2020 08:01 AM - edited ‎05-20-2020 10:50 AM

HP Recommended

@Natnael1 

Refurbishing is renovating a used PC by replacing worn or broken parts to make it look and work like new.  This is most often done by companies that specialize in this and then resell the PCs.  The reputable ones clearly indicate the PC is refurbished so you know you are getting used equipment; the disreputable ones attempt to pass them off as new.

 

The other major difference is that refurbished PC only come with a warranty from the reseller, NOT from HP -- and that warranty is generally very short, typically 30 days, not the HP one year.

 

IF you are not certain about yours, demand to know the warranty period from where you bought it -- that will be a clue.



I am a volunteer and I do not work for, nor represent, HP
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‎05-20-2020 08:16 AM

HP Recommended

Hi, @Natnael1 

 

I will also add that your notebook was not refurbished by HP.

 

You can tell if a notebook was refurbished by HP by looking at the product number...

 

169R2PA#AB2

 

If the PC was refurbished by HP, the product number would have been: 169R2PAR#AB2

 

The 'R' stands for refurbished.

 

So, if you bought the PC new from HP or another reseller, it was not refurbished according to the product number you posted.

 

This is your PC's specs according to the product number you posted.  Seems genuine and new to me by looking at the specs.

 

https://support.hp.com/rs-en/document/c06629687

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‎05-20-2020 11:32 PM

HP Recommended

Where did you purchase it from?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎05-21-2020 08:56 AM

HP Recommended

Hi bro, I bought from China mainland HP store 

 

But one guy from the hp community replied to me like this :

 

You can tell if a notebook was refurbished by HP by looking at the product number...

 

169R2PA#AB2

 

If the PC was refurbished by HP, the product number would have been: 169R2PAR#AB2

 

The 'R' stands for refurbished.

 

So, if you bought the PC new from HP or another reseller, it was not refurbished according to the product number you posted.

 

This is your PC's specs according to the product number you posted.  Seems genuine and new to me by looking at the specs.

 

Was this reply helpful? Yes No
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