cancel
Showing results for 
Search instead for 
Did you mean: 
Bryan1988
New member
3 2 0 0
Message 1 of 6
136
Flag Post

Getting WHEA_UNCORRECTABLE_ERROR only while using built-in monitor

HP Recommended
HP ENVY Laptop Model13-ah0013no
Microsoft Windows 10 (64-bit)

Problem:

Bought in July and everything works great when connected to external monitor, but when using it as a laptop (with the built in monitor) I get a bluescreen with WHEA_UNCORRECTABLE_ERROR. It started out ~2/3 months back and would bluescreen after about 30-45 minutes, now it's down to ~5 minutes. 

Any thoughts on what could be causing this to happen and how to address it? 

 

Laptop details:

  • HP ENVY Laptop Model13-ah0013no
  • ProdID 4JR22EA#UUW
  • Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
  • Installed RAM 8,00 GB (7,84 GB usable)
  • System type 64-bit operating system, x64-based processor
  • Purchase date: 27-07-2020

OS:

  • Edition Windows 10 Home
  • Version 20H2
  • Installed on ‎24/‎11/‎2020
  • OS build 19042.685
  • Experience Windows Feature Experience Pack 120.2212.551.0

 

 

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
28,848 28,833 1,922 2,545
Message 2 of 6
Flag Post
HP Recommended

 

@Bryan1988

 

I reviewed your post and I understand that you are getting bluescreen error when using the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105864.exe

 

Graphics: https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-ah0000-laptop-pc-series/20283122/model/2...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Bryan1988
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I have updated BIOS and Graphics Driver, but it did not resolve the issue.

I got the same blue screen after 2 minutes using the laptop's built in monitor.

Other suggestions?

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,848 28,833 1,922 2,545
Message 4 of 6
Flag Post
HP Recommended

@Bryan1988

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Bryan1988
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

No change. Thinking its a hardware rather than software issue, especially since it has been getting worse over time. I have read in other places about an issue with the motherboard in the Envy where it needed to be replaced with a different one.

 

If that is the next step we'll first need to sort out a warranty issue. From HP's side it shows the laptop's warranty expired in May 2020, but I purchased it in July 2020, so clearly something is wrong there. I had sent in my proof of purchase to dispute this warranty status on December 26 but got no reply, have sent it in again today. Could you also support in getting this sorted or point me to who could?

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,848 28,833 1,922 2,545
Message 6 of 6
Flag Post
HP Recommended

@Bryan1988

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation