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‎08-15-2017 02:19 AM

HP Recommended
Product: HP ENVY17 NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)

There were some Windows 10 updates a couple of weeks ago, since then I get this message in a window every time I switch on.  My HP Desktop is fine and does not givethe message.Capture.JPG

 

 

Control Panel only shows two HP display entries, I tried a check fo updated drivers but neither find anything new.

 

Capture1.JPG

 

 

Is there any way of clearing this annoying message?  Needless to say, the laptop is working fine.

 

MB

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2017 02:54 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎08-15-2017 02:54 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-16-2017 06:03 AM

HP Recommended

Thanks, that has got rid of the message!

 

 

MB

Was this reply helpful? Yes No

‎08-16-2017 06:09 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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