• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-27-2023 09:56 AM - edited ‎03-27-2023 09:58 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

I'm getting shock while using my Hp pavilion laptop while it is on charging which I bought 4 months ago please help me on this.

Category:
1 person had the same question
3 REPLIES 3

‎03-27-2023 11:04 PM

HP Recommended

Hi @VamshiGupta,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If you are experiencing electric shocks while using your HP laptop, it could be a sign of a grounding issue or a problem with the laptop's power supply.

 

Here are some steps you can take to troubleshoot the issue.

 

  • Make sure that your laptop's power cord is properly plugged into both the laptop and the power outlet. Check for any frayed or damaged wires.
  • Try using a different power outlet to see if the issue persists. If it does, then the problem is likely with the laptop itself.
  • Check to see if your laptop's power supply is properly grounded. You can do this by examining the three-pronged plug and making sure that it is properly inserted into the outlet.

 

In the meantime, to prevent electric shocks, you can try using an anti-static wrist strap or mat while using your laptop. These devices can help dissipate any static electricity that may build up on your body and prevent it from passing through to the laptop.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎03-28-2023 04:45 AM

HP Recommended

Hi Support Team,

 

I have tried using a different charger & also with different power supply even though i'm facing the same I think it is an issue with laptop please help me.

Was this reply helpful? Yes No

‎03-28-2023 10:21 PM

HP Recommended

Hi @VamshiGupta,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support

 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.