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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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OREN123
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Message 1 of 2
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Flag Post

HARD DRIVE ISSUES

‎03-28-2020 07:11 AM

HP Recommended
Product: HP ProBook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

hi , please advise , on testing drive short dst failed  . FAILURE ID RG93HV-90PA2Q-MFPUQK-60V603

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
Flag Post

‎03-28-2020 08:24 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook where you can find the NVMe drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05695301

 

After you replace the drive, you can reinstall W10  using the HP cloud recovery client utility.

 

You will need access to another working Windows PC for this.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached a pdf file below for how to use the cloud recovery tool.

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