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Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (64-bit)

This Sunday,my laptop got infected with a virus and couldn’t use it or boot in. It had this error “0x0000185””ntoskrnl.exe missing“

FC84952A-E6F7-4EF0-883A-417D884768B7.jpeg

   I was able to fix it by booting and installing windows from a USB. 
it worked fine. 
After installing, I tried updating my drivers. I was able to use my computer normally. 
After some restarts (Like three or two) because I had to to update it. I woke up to an error “error 3f0 boot device not found”

I’ve opened my laptop and tried to check if I connected it properly because I disconnected to back up my files to my brother’s laptop. 
everything was tight and fine. 

i checked the bios storage and got “incomplete optane volume”

i googled the issue and I was told to run a Hard drive quick test.  I was told to post the result, I really don’t know what to do now. 


The result were : 

hard drive smart check: Passed

hard drive short DST check: FAILED

 

FAILURE ID: RTU37D-99TA73-XD7W3F-60Q503

my product ID: 4XU39EA#ABU

 

 

1 REPLY 1
HP Recommended

hi

Hard Disk 1 Quick Test Failure

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

15-da0596sa Product Specifications

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

 Creating and Using a Microsoft Recovery USB Drive (Windows 10)

Performing a System Recovery (Windows 10)

Maintenance and Service Guide

sometimes the manual does not correspond, so check!

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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