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‎06-05-2017 01:13 PM

HP Recommended
Product: A2Y03UA#ABA - dv6-6168nr
Operating System: Microsoft Windows 10 (64-bit)

Not booting - HD failure - Messagem: failure in long DTS

 

ID: 94G5U1-60K8LU-MFH14K-61CF03

 

My original system was windowns 7.1 (64 bits) updated by microsoft to windows 10 64 bit home version

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2017 03:09 PM

HP Recommended

You will need to replace the hard drive. Post back if you want help with that. 

View solution in original post

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4 REPLIES 4

‎06-05-2017 03:09 PM

HP Recommended

You will need to replace the hard drive. Post back if you want help with that. 

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‎06-06-2017 07:30 AM

HP Recommended

Tks Huffer!

 

In regarding replacement of the hardware, no problem. My question is about reinstaling the operational system.

Should I let the windows 10 install and after replace or install the proper drivers from HP site or keep the generic  ones installed by microsoft?

 

Thank you in advanced.

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‎06-07-2017 05:46 PM

HP Recommended

The HP drivers are first preference and use Windows Update drivers only if necessary

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‎06-07-2017 06:11 PM

HP Recommended
Tks Huffer.
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