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‎08-24-2019 08:46 AM

HP Recommended
Product: hp 15ba097nl
Operating System: Microsoft Windows 10 (64-bit)

HI, everyone today I tried to turn on my laptop but it got stuck every time with the HP logo, then I tried to enter the BIOS and started a component test and the following error was found:

 

ID ERROR: GUVX6J-8N29PC-XD7UQ1-60QD03

Someone may help me with this issue?InkedIMG_20190824_16350.jpg

 

Thanks in advance for your cooperation

1 REPLY 1

‎08-24-2019 09:18 AM

HP Recommended

Hi:

 

That code means you have to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook.  The hard drive R & R procedure can be found in chapter 6.

 

https://content.etilize.com/User-Manual/1033832868.pdf

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility to create a bootable W10 USB installer.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/lt-en/document/c06162205

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