HDD short and long test failure

[Bambadi7]

Dear all

My Notebook HDD facing error issues from few weeks , I've noticed different kinds of errors such as

1.some time very slow while booting after that I've checked in Event Viewer there was showing event id 7 disk error,

2.Some time in Task Manager shown 100% usage while running very slow,

3.Suddenly shown your pc was unexpectedly error we are collecting logs needed to reboot.

But I've checked HP Diagnosting tool to ran short and long test result was failure Id (PQEFLX-8KB9JH-XD7WLJ-618613) and another third party tools HD Tune utility that has shown Health was good and damaged block 1,HDat2 using tested result was  everything cleared errors

So I couldn't determine what is the condition of HDD

Please help me anybody

Thanks in Advanced

[iomare]

Hi,

The failure id indicates that the HDD has failed the full test. It needs to be replaced. If you can still boot into Windows you should backup all your important data.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of the thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 59 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04409502

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC (or yours if still running),  running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC  until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-r200-notebook-pc-series/7486447/model/8189663/manuals?sku...

 I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download the latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

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