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‎02-23-2024 06:16 PM

HP Recommended
Operating System: Microsoft Windows 11

I bought HP Envy 13.3" Intel Evo Platform Laptop - 11th Gen Intel Core i5-1135G7 - 1080p - Windows 11 in March- 22, and suddenly hinge came off , It is under 2 years warranty but HP is declining the warranty because there is a small dent on other side of the laptop. Very weird response from HP .. 

I bought it for my KID when he was planning to go to college , now within 2 years of his college .. this laptop will be useless .. 

I search the google and found this is a known issue and saw several consumer complaining same issue .. 

 

It is very frustrating and for sure I will never buy HP Laptop and may return few product which are returnable ? 

 

 

Category:
2 REPLIES 2

‎02-24-2024 11:34 AM

HP Recommended

Hi @DK181,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Unfortunately, there are no further actions we can take through this channel. We do not intend to let you down. 

 

Since it is a hardware-related issue,I recommend reaching out to our phone support for further assistance. Only the phone team can help you with the repair.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

You can reach out at HP Customer Support no:

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

 

.
Sneha_01- HP support
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‎04-20-2024 10:04 PM

HP Recommended

I bought HP Envy 13.3" Intel Evo Platform Laptop - 11th Gen Intel Core i5-1135G7 - 1080p at Costco on 03/11/2022 and something happened to me. It appeared that these laptop are designed to last 2 years. I hardly ever used my. My has no dents at all, it just happen to be that I was using it and suddenly it turned off out of nowhere.

This is very frustrating that it happened as soon as the warranty expired.

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