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Platonis Tutor
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[HP 13-d020nd] overheating problem after SSD upgrade

HP 13-d020nd
Microsoft Windows 10 (64-bit)

Hello,

 

I use a HP 13-d020nd notebook since 2016 (The Netherlands). Recently, I upgraded the SSD, from the Liteon 256 GB to a 1 TB Crucial MC500 SSD (SATA M.2 2280SS). It works perfect, but after the SSD upgrade it is badly overheating and the fan is louder than normal. There are no software issues though. I am afraid the overheated laptop wil affect many parts of the latop. Does anyone have any suggestions?

 

Thanks.

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HP Support Agent
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[HP 13-d020nd] overheating problem after SSD upgrade

@Platonis,

 

Welcome to the HP Support Community!

 

Have you tested the computer with the old hard drive to make sure that the overheating is caused by the new SSD?

 

Meanwhile, I recommend you update the BIOS and the graphics card from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then install all the Windows updates (Including optional) and check.

 

Here is how it is done.

  1. Open the Settings menu and go to Update & security > Windows Update.
  2. Click Check for updates to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically.
  3. Click Restart Now to restart your PC and complete the installation process.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Platonis Tutor
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[HP 13-d020nd] overheating problem after SSD upgrade

Hi,

 

Thank you for your reply.

 

I followed these steps. Unfortunately, none of these had effect. I have the latest versions of BIOS and graphics already.

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HP Support Agent
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[HP 13-d020nd] overheating problem after SSD upgrade

Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly.

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know the outcome!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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Platonis Tutor
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[HP 13-d020nd] overheating problem after SSD upgrade

Thank you for your reply. I followed these steps and there seems to be a problem. Here is the result :

 

PSX_20190822_003139.jpg

I will appreciate your help. 

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HP Support Agent
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[HP 13-d020nd] overheating problem after SSD upgrade

@Platonis,

 

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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Platonis Tutor
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[HP 13-d020nd] overheating problem after SSD upgrade

Thank you for your reply. Well I contacted HP on Facebook, I hope they can help me further. If not, I will post that here and if they come with an solution I will post that here also. Maybe that will be helpful for other users facing the same problem.

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[HP 13-d020nd] overheating problem after SSD upgrade

@Platonis

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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Platonis Tutor
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[HP 13-d020nd] overheating problem after SSD upgrade

I asked it to HP The Netherlands on Facebook and they - disappointingly - reacted that only these models are suitable as an SSD for HP 13-d020nd:

 

512-GB, M2, SATA-3, supporting TLC 814224-001
256-GB, M2, SATA-3, supporting TLC 812708-001
128-GB, M2, SATA-3, supporting TLC 820547-001
128-GB, M2.2280, SATA-3 829985-001

 

Thus I removed the 1 TB SSD which I used for the upgrade en put the old 256 GB Liteon SSD back into the laptop 😞 I am very disappointed that it can not work properly with a 1 TB SSD.

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