HP 15-ab223cl N5R49UA Power Cord

[paul_faraianu]

Hi,

  I have a:    HP Pavilion Notebook 15-ab223cl N5R49UA  Product #N5R49UA

  I've been having issues with the Laptop's power cord:  A few months ago I noticed tha whenever I would move the laptop the BATTERY CHARGING ICON on the right hand corner, showed that the batter was charging but then a few minutes went buy and it would show that it wasn't charging.

   I thought it was the connector on the inside of the Laptop, so I went ahead and ordered a new connector board and installed it. But the issue still persists.  I have to move the power cord around until I find the right spot where the charging icon show's the "PLUGED IN/CHARGING icon.

   Could it be the power cord tip that goes into the laptop, malfunctioning. The power cord is next to the RJ45 connector, and I ziptied the powercord to the rj45 cable, hoping it would solve the issue, but it's still happening.

   Than you

Paul

[Echo_Lake]

@paul_faraianu

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
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