• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (32-bit)

I'm trying to determine two things about the HP 15-ac132ds laptop. 

1. The maximum amount of RAM that can be installed

2. The configuration required i.e. 2x4gb or 1x8gb

 

Currently, it has the 4gb of RAM it came with. I cannot find accurate information for this model regarding max amount of RAM or slot configuration. When I go into task manager - performance - memory, it says 1 of 2 slots used. But when I search online, it says there's one slot and it can hold 8gb. The HP Support website does not recognize the laptop's serial or product numbers so it's no help. I've already chatted with someone from support and they told me what I already knew about the RAM so I still need these questions answered. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Notebooks with the Intel Pentium N3700 processors have one memory slot.

 

Your notebook can support a maximum of 1 x 8 GB of DDR3L-1600 memory.

 

You will have to remove the 4 GB memory chip and replace it with an 8 GB memory chip.

 

Here's a picture of an eBay listing of your notebook's motherboard:

 

815248-001/ 815249-601/ 817846-601 For HP 15-AC LA-C811P N3050 Motherboard | eBay

 

You can see the single memory slot in the lower left corner of the picture and the circuitry present for the non-existent second slot, which is why software erroneously reports there are two memory slots.

 

Below is the link to the service manual:

 

HP Notebook PC (Intel)HP 250 G4 Notebook PCHP 256 G4 Notebook PC Maintenance and Service Guide

 

This should be a compatible 8 GB memory chip for your notebook:

 

Timetec 8GB DDR3L / DDR3 1600MHz (DDR3L-1600) PC3L-12800 / PC3-12800(PC3L-12800S) Non-ECC Unbuffered...

 

Since you are taking the notebook apart, you may want to take the opportunity to replace the slow-poke 1 TB mechanical hard drive with a much better performing 2.5" SATA solid state drive (SSD) such as the Western Digital Blue SA510 1 TB:

 

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

View solution in original post

3 REPLIES 3
HP Recommended

Notebooks with the Intel Pentium N3700 processors have one memory slot.

 

Your notebook can support a maximum of 1 x 8 GB of DDR3L-1600 memory.

 

You will have to remove the 4 GB memory chip and replace it with an 8 GB memory chip.

 

Here's a picture of an eBay listing of your notebook's motherboard:

 

815248-001/ 815249-601/ 817846-601 For HP 15-AC LA-C811P N3050 Motherboard | eBay

 

You can see the single memory slot in the lower left corner of the picture and the circuitry present for the non-existent second slot, which is why software erroneously reports there are two memory slots.

 

Below is the link to the service manual:

 

HP Notebook PC (Intel)HP 250 G4 Notebook PCHP 256 G4 Notebook PC Maintenance and Service Guide

 

This should be a compatible 8 GB memory chip for your notebook:

 

Timetec 8GB DDR3L / DDR3 1600MHz (DDR3L-1600) PC3L-12800 / PC3-12800(PC3L-12800S) Non-ECC Unbuffered...

 

Since you are taking the notebook apart, you may want to take the opportunity to replace the slow-poke 1 TB mechanical hard drive with a much better performing 2.5" SATA solid state drive (SSD) such as the Western Digital Blue SA510 1 TB:

 

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

HP Recommended

Wow thank you so much for taking the time to reply with links and additional info! I'm going to grab an 8gb RAM and check into an SSD, which I was considering already. I appreciate your help! 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.