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‎02-11-2017 04:40 PM

HP Recommended
Product: hp pavilion 15-bc019nl
Operating System: Microsoft Windows 10 (64-bit)
Hello, I've purchased a pavilion 15-bc019nl with an 8 GB SDRAM DDR4-2133 RAM (2x4) and I'd want to upgrade to a 16 GB (2x8). However I can't find out the maximum RAM supported by the laptop.
Thank you in advance.
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2017 08:34 AM

HP Recommended

You can do it, but HP will not let you keep the warranty if something goes wrong in the process. 

 

 

View solution in original post

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13 REPLIES 13

‎02-11-2017 04:59 PM

HP Recommended

Go to the Crucial site and use the Crucial System Scanner. It will tell you what it will support and they tell you the Max support memory and guarantee the recommended upgrade.


I'm not an HP employee.
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‎02-12-2017 02:15 AM

HP Recommended

The PC is still in shipping so I can't use that. Is there an other way? 

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‎02-12-2017 04:26 AM

HP Recommended

Being a volunteer, I am not able to find any definitive information on the HP support page for that model.


I'm not an HP employee.
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‎02-12-2017 07:32 AM

HP Recommended

From the Service Manual:

 

Memory Two SODIMM slots - customer non-accessible/non-upgradeable DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133) Supports up to 16GB max system memory

 

Pages 28-36 here:

 

Manual

 

8 GB 2133 MHz 1.2v DDR4 shared 820570-005

 

https://www.amazon.com/Crucial-Single-PC4-17000-SODIMM-260-Pin/dp/B015HQ9TGW/ref=sr_1_3?ie=UTF8&qid=...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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‎02-12-2017 08:23 AM

HP Recommended

So it is a: 

NO you can't upgrade the RAM  but YES the upgrade is supported.

I'm a bit confused.

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‎02-12-2017 08:34 AM

HP Recommended

You can do it, but HP will not let you keep the warranty if something goes wrong in the process. 

 

 

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‎02-12-2017 08:46 AM

HP Recommended

Thank you very much. I'll do it as soon as the warranty expires.

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‎03-17-2017 01:47 PM

HP Recommended

Hi;

what's the manufacturer code of 820570-005 I need to know that to check more

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‎03-17-2017 02:08 PM

HP Recommended

They might use several manufacturers to make that part number. Generally hynix or Samsung

 

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