I have a HP 15-f272wm with Windows 10 64-bit Home and the hard drive has problems. When I use check disk, it shows a lot of bad sectors and some of my programs like Firefox and Windows update no longer work. Obviously, I need to replace the hard drive soon and I plan to upgrade to a WD SSD. Given the bad boot sectors, I don't think I can do a straight up hard drive clone.
What do I have to do, to transfer my files and keep my operating system?
You would have to replace the drive and create restore media using the HP Cloud option mentioned below.
But, you will lose all the stuff on your existing PC and applications can not be transfered.
All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.
Your best bet for recovering data now is to do the following: 1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself. 2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
Sorry it took a bit to respond, the hard drive finally stopped booting up all together and I to dig out my old trusty HP Compaq 6715b laptop to respond. I have an old SATA desk top I can use to hook up the bad hard drive to and recover my files. I am somewhat confident that I can get my files off using your suggestions. I was able to find and print out the installed key and OEM key for the windows 10 installed on that drive and am downloading the win10 ISO. I am just waiting for the new SSD to come in next week. I hope I can get windows 10 on the the new SSD, if not I'll have to purchase it, and understand I'll have to transfer my recovered files back on to the new SSD. Thank you for your help.
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