• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-25-2026 03:48 PM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 11

Thank you for posting your query, I will be glad to help you. 
Here's how to resolve the Elan touchpad issue on your HP 14-dk1006ns laptop after updating to Windows 10 version 22H2:

Uninstall the Current Elan Touchpad Driver:

  • Press Windows + X and select Device Manager.
  • Expand Mice and other pointing devices.
  • Right-click on Elan Touchpad and choose Uninstall device.
  • Check the box that says Delete the driver software for this device, then click Uninstall.
  • Restart your laptop.

Download the Latest Driver from HP:

  • Visit the HP Software and Driver Downloads page.
  • Enter your product name.
  • Select Windows 10 (64-bit) as your OS.
  • Look under the Driver - Keyboard, Mouse and Input Devices section for the latest Elan Touchpad Driver.
  • Download and install the driver.
  • Restart your laptop again.

 

I need assistance with this same issue on a HP 15 with S/N: 1H85475T0F running Windows 11 25H2.  I've done all the above to no avail.  

1 REPLY 1

‎03-25-2026 10:37 PM

HP Recommended

Check this link. It can fix

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Troubleshooting-the-Touchpad-on-HP-Notebook-P...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->