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‎12-07-2022 07:59 AM

HP Recommended

Have a HP 15s-eq1000 laptop.  Wanted to hookup dual monitors to laptop.  Contacted HP yesterday, sold me the HP USB-C dock G5 said it was compatible.  Hooked it up this morning and it's not working.  What am I doing wrong?

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1 REPLY 1

‎12-07-2022 01:18 PM

HP Recommended

@CUMC 

 

What is your HP 15s-eq1000 machine ? For example

 

              HP Laptop - 15s-eq1000ns

 

Your machine should have same ports as the above machine. It only has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port that means the HP USB-C G5 is useless for your machine. Please return it and get your money back.

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
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