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‎07-10-2020 05:40 AM

HP Recommended
Product: HP laptop 17-ca0xxx
Operating System: Microsoft Windows 10 (64-bit)

my HP laptop 17-ca0xxx only retains the charge it has when plugged in, but doesnt actually charge until turned off

1 REPLY 1

‎07-13-2020 02:28 PM

HP Recommended

@Imstoned2877 Welcome to HP Community!

 

I understand that battery will charge it has when plugged in.

 

I suggest you start with a hard reset: Click here for steps, 

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

 

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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