• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-28-2017 05:32 PM

HP Recommended
Product: HP 2000
Operating System: Microsoft Windows 10 (32-bit)

I own a HP Laptop 2000 with Windows 10.  The system has notupdated since Janurary 2016.  It starts but nothing happens.  After one hour I turn off the computer. Please tellme what I should do.

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2017 02:30 AM

HP Recommended


Open elevated command prompt using this:
https://www.tenforums.com/tutorials/2790-elevated-command-prompt-open-windows-10-a.html

Then type this:
Dism /Online /Cleanup-Image /RestoreHealth

View solution in original post

Was this reply helpful? Yes No
14 REPLIES 14

‎03-01-2017 05:04 AM

HP Recommended
Hi,


Use this Microsoft Windows troubleshooter fix: https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors


Regards

Visruth
Was this reply helpful? Yes No

‎03-01-2017 08:19 AM

HP Recommended

The update utility said it made some changes.  I rebooted, but it is still the same.  This may be a 64 bit machine.  Orginally it had windows 8 on it.  There are many updates listed. I changed it to update only windows 10 and not all microsoft product. Still the same. It sits there for 30 minutes doing nothing. Do you have any more suggestions?

Since  I made the change, that is , ran the utility and it made a change with something to do with registration, when I reboot the messages come up saying try later, cannot get on the net work at this time. I  put in my password and it books up again and is getting on the internet.The updates that are avaiable are KB4010250, 1607, KB3210721, driver for  touch pad, KB3161102,KB3181403KB3172729, KB3152599.

Help me please.

 

 

Was this reply helpful? Yes No

‎03-01-2017 08:33 AM

HP Recommended

Do a DISM repair to restore health of system files
Option 1: https://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html

Run it twice. Restart system after each run.

Then do SFC scan:
Option 3: https://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

Restart system, check.

Was this reply helpful? Yes No

‎03-01-2017 09:44 AM

HP Recommended

I do not kave the required boot disks and thisngs it calls for. So I will learn to live with it.  I tried to type in the address and firefox would not take me their. Said it was a misilious (sp) site. So I clicked on the link. Thanks for trying to help me. Probably put on Ubuntu on this computer

 

Was this reply helpful? Yes No

‎03-01-2017 09:47 AM

HP Recommended


No need of boot discs. Please follow my previous suggestion in order.

Was this reply helpful? Yes No

‎03-01-2017 10:33 AM

HP Recommended

I must be reading the instructions wrong. Option one told me to get my boot disks and boot from them and then click on repair. I do not have my boot disk any more

Was this reply helpful? Yes No

‎03-01-2017 10:35 AM

HP Recommended

Just do DISM /RestoreHealth Command from elevated command prompt at booting to Windows.

Was this reply helpful? Yes No

‎03-01-2017 10:42 AM

HP Recommended

OK thanks I will try it. 

 

Was this reply helpful? Yes No

‎03-01-2017 10:43 AM

HP Recommended

Sure. You're welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.