Cannot get toolbox to download for HPOfficejet after updating

[Leroyloggins]

After updating HP driver HP toolbox does not work even after downloading it again and again.

Perhaps our printer is not supported naymore?

Please help

Leoroyloggins

[Rainbow23]

@Leroyloggins,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that HP toolbox does not work after updating the drivers for your HP Officejet 4620 e-All-in-One Printer.

This issue could occur if the latest drivers are not installed.

In order to assist you better, please let us know the operating system installed on the computer from the links below: 

1. Click Here If Windows Operating System is installed

2. Click Here If Mac Operating System is installed

You may also check the ink level from the control panel of the unit from the link: How to Check Ink or Toner Levels

You have a good day ahead.

[Leroyloggins]

Hi Rainbow23, system details are Windows 10 Home and it's a 64 bit with a 64 Bass Processor.

I look forward to more help

cheers

Leroyloggins

[Rainbow23 · Accepted solution]

@Leroyloggins,

Thank you for your reply, I'll be more than glad to help you.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the links to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Step 3: Update the firmware from the link: Firmware Update

Let me know if this works.

You have a good day ahead.