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‎10-19-2021 01:57 PM

HP Recommended
Product: 250 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello, after performing a fresh Windows 10 install now i have a yellow exclamation point in Device Manager at Other devices > Unknown device. Hardware Ids: ACPI\VEN_INT&DEV_3400

Google search says it is: Intel(R) Dynamic Platform and Thermal Framework Driver

 

Seems that i cannot find the proper driver to install, what i have downloaded from support.hp.com when wanting to install says that i already have a newer driver already installed, so i am kinda stuck with this. Please advise.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2021 03:20 PM

HP Recommended

Hi, @iondulau 

 

See if this driver works for you...the hardware ID's you posted on an old discussion seem to indicate your notebook has an Intel Skylake processor.

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe

 

 

View solution in original post

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5 REPLIES 5

‎10-19-2021 02:14 PM

HP Recommended

Which processor do you have?

 

Drivers under chipset here:

 

https://support.hp.com/us-en/drivers/selfservice/hp-250-g5-notebook-pc/10180321

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‎10-19-2021 03:20 PM

HP Recommended

Hi, @iondulau 

 

See if this driver works for you...the hardware ID's you posted on an old discussion seem to indicate your notebook has an Intel Skylake processor.

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe

 

 

1 person found this reply helpful
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‎10-19-2021 04:36 PM

HP Recommended

Intel Core i5-6200U Skylake-U. I did download the Skylake one and the result was the one i mention in my post. Let's see with the links you gave me.

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‎10-19-2021 04:41 PM

HP Recommended

Ok, it did work now. Many thanks again guys.

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‎10-19-2021 07:08 PM

HP Recommended

You're very welcome.

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