HP 360 Right Hinge broken

[nono999999]

Hi,

I am as well facing this Broken Hinge issue.

The right hinge of my laptop ENVY 360 had broken/popped out, cracking the screen and making the laptop unusable.

There is a vast amount of customers who have had the same problem and this need to be addressed properly by HP.

I would like HP to acknowledge the problem and do something to re-instore trust in their high-end products.

An above $1300 laptop, should last more than its warranty life!

Here is an example of another thread mentioning the issue:

Solved: HP Envy x360 Right Hinge Broken - HP Support Community - 8360940

#ENVY #HP #LAPTOP #AMD #WINDOWS10 #Broken Hinge

[Anand_Andy]

Hi @nono999999,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 360. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[redneckredbird]

I am having the same issue with my Envy.  Pretty frustrated by this, my laptop doesn't get abused in the least.  Somebody please help me out!

[TJR9]

My warranty has expired and the case is cracked on the right hand side next to the hinge. I would like to get this fixed, how would I go about getting it fixed.  Thank  you

[Keerthu_088]

Hp spectre x360 also has same issue 

[YannisDran]

I came here only to say that I had the EXACT same issue with a Pavillion laptop which costed about 800$
The warranty is not an excuse, nor the cost itself!

I properly fixed the problem but the support company that took the case in Greece did not make it EASY for me. Send it back once unfixed and then I send it back again indicating it was not my fault. Grrrr

Now 3 years have passed and the battery is DEAD.

Thank you HP. Not purchasing again. Very bad support website (don't recognizing product details) and bad support agencies in Greece.

[Allen3112]

I have the same problem and I believe HP should repair my laptop and all others that are defective.

My hinge is broken .I found a screw but this should not happen .

I should not be required to pay for repair.

[DuncanT]

I have the same problem.  My son’s right hinge on the x360 broke in just over 2.5 years of use.  He has treated it well - no drops or damage.  This is a serious problem and is rendering the computer unusable.  The screen is NOT YET cracked, so it seems that we might be able to fix it with minimal damage.  Please provide direction on how to move forward.

[BrokenHinge7]

I also have this same broken computer I wasted money on due to a bad hinge and cracked case after very little time. HP is making it completely impossible to get ahold of anyone or get help. How am I supposed to get this fixed? I have a laptop that's not even two years old I cannot use. 

[Richard79W]

Mines the same computer Envy 360 but its my left hinge that's broken and it makes the touch screen come up with messages from Microsoft and only way to stop it is to turn computer off and restart

The hinges are rubbish as plastic has gone brittle and broken

Do I get any help off HP? or reduction off a new product?