• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hello there
I have a laptop HP 620 is not lit up at all just the charger's LED flashes eight times, that's all.
Sometimes the power button light is also lit up but only for a second and turns off.
Screen and the cooling fan will not turn on at all.

If anyone knows what to say to the 8 flashes, or can give me a link to the guide tell what the flashes say
Thank you very much
(Sorry for the harsh language ..) :-).

3 REPLIES 3
HP Recommended

Your description "almost" matches the description that is meant to tell you what is wrong.

 

Take a look and see if you can decipher what your notebook is trying to tell you:

HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code

 

The Power Reset, also known as a Forced or Hard Reset is one of the first options mentioned in the Help Guide.

===================================================================

The Hard Reset:

This method works for a variety of Driver connection and ‘stuck’ program issues.

 

  • Shut down the computer
  • Disconnect all external devices - everything.
  • Remove (disconnect / unplug) the AC power
  • If the notebook contains a removable Battery, remove it
  • Press and hold power button for at least 30 seconds
  • Reinstall the battery,
  • Reconnect the AC power cord
  • Power on - Log in

Reference:

Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery

OR

Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery

===================================================================

 

Good Luck!

 

 

 

 

Dragon-Fur

HP Recommended

works perfectly thanks.

HP Recommended
i have same problem...with this model
but..after follow your instruction my laptop doesnt start up...what can i do.
please help me...if it hhas another system.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.