HP ADP claim delayed since 3 months, how to escalate the issue higher

[pradeep5344]

Hello HP team,

I had an unfortunate and very much dissatisfied case and stressful time for past 3 months.

It started off, with an accident where water got spilled over my spectra, which made it unable to turn on. Called up HP supports and reported issues on 11/16/2021.

On 11/23/2021 i got mail from HP team that my unit was beyond repair, and offered an replacement unit instead. Order for which was placed on 12/02/2021, with an expected delivery date of 12/06/2021.

On 12/06/2021 when checked for order status, I was said, that unit cannot be delivered and new delivery date was provided for 01/06/2022 a month away from initial date.

After waiting a month long for replacement unit, and after repeatedly checking with my case manager, i finally got a response back on 01/10/2022, that my unit got delayed further  and new date would be 02/07/2022.

Have tried multiple times before the expected date of 02/07/2022 to see if i could get tracking number for it but never got one.

Two days path 02/07, today when i called in to check the status, i hear them saying new expected date would be 03/08/2022.

This is absurd, insane completely unacceptable delays from HP end. Past 3 month i didnt have a unit to work on. all my work is halted, its very much stressful piling up all my work and task for such a long time.

I am not sure if order was placed at first place or if warranty related replacement unit orders are at lowest priority compared to new customer orders.

Can someone help me on how to escalate my case to have some resolution on it.

This is my case# [personal info removed]

Thanks in advance for your help/support.

-Regards

Pradeep

[Echo_Lake]

@pradeep5344

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.