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SuperAwesome
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Solved!

HP Battery Check Shows Issue

HP Recommended
Pavilion g7
Microsoft Windows 10 (64-bit)

I purchased an aftermarket battery on Amazon for my laptop back in Aug 2, 2021 since it cannot be purchased anywhere else I checked. The battery is charging normally although it doesn't hold a charge vey long (less than 3 hours). I've done multiple battery checks in the HP Support Assistant application but it always comes back with the data below:

Warranty Type: 1                                             Terminal Voltage: 12386 mV

Cycle count: 2/300                                          Design Voltage: 10800 mV

Manufacturer: 13-42                                      Cell Voltage: 1:0 mV

Battery Age: 234 days                                    Cell Voltage: 2:0 mV

Serial Number: 090010 01/29/2021         Cell Voltage: 3:0 mV  

Temperature: 24 °C                                         Cell Voltage: 4:0 mV

Design Capacity: 5200 mAh                          Status: A0

Full Charge Capacity: 4096 mAh                  AC Power: Yes

(78%)                                                                  CT Number: N/A

Remaining Capacity: 4066 mAh                  Failure ID: Q0F7HD-6BBAQ76MFPX1A-C0FQ23

Current: 118 mA                                               Adaptive Battery Optimizer: Not supportedHP Battery Check.jpg

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SuperAwesome
Author
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HP Recommended

Problem solved. The company I bought the battery from replaced it with a new one. This new battery has not shown any errors so far.

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SuperAwesome
Author
Level 2
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Message 2 of 2
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HP Recommended

Problem solved. The company I bought the battery from replaced it with a new one. This new battery has not shown any errors so far.

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