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‎08-11-2021 07:51 AM

HP Recommended
Product: HP Chromebook 11A G8
Operating System: Chrome OS

Hello!  I am a middle school teacher who has been given the task of handling our 800 Chromebooks.  Our warranty just went up over the summer and I am having issues spring up with a few cameras on the Chromebooks.  I have taken all of the steps laid out on the support site (reinstall, etc), but the issue has not gone away.  This has been a common issue with this model, but since we are now out of warranty I have been tasked with trying to figure out a solution.  Any help would be greatly appreciated!

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2 people had the same question
1 REPLY 1

‎08-11-2021 10:00 AM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Hard to tell from this side of the screen what may be the cause of your camera issues!   😉

 

Here are two links that provide the basic steps to troubleshoot cam problems.  Hopefully the kids have not beat the Chromebooks up beyond repair!!

 

https://www.androidcentral.com/how-fix-chromebook-camera-not-working

https://techything.com/camera-not-working-chromebook/

 

Hope this helps!

 

WyreNut

 

 

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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