HP CHromebook Model 15-de0003na Replacement > "right arrow" key not in warranty

[BadsBW]

HP CHromebook Model 15-de0003na Replacement > "right arrow key" not in warranty

The right arrow key has come off the keyboard ">"  and the plastic retainer clip that sits underneath is broken - does anyone know where I can get a repair done (based in Staffordshire)  or a replacement key and retainer clip so i can attempt to fix myself, providing that this is easy to do

Any ideas on how I go about getting this fixed would be massively appreciated

[praveenbv]

Hi@BadsBW,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement keyboard. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[BadsBW]

Thanks Praveenbv 

I have raised a support case but still not had a response > Case ID:[Censored]