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HP Chromebook 13 G1
Chrome OS

I purchased a HP Care Pack Service Agreement  on 2/22/2016 (through HP) and its good through 2/27/2018.  The HP Care Pack covers accidental damage/breakage.   My 45watt power adapter is sparking and I'm afraid to plug it into the wall socket.  The Care Pack agreement gives me a # to call and a web site; both no longer work.  When I called the HP support line (obtained via the internet), they tell me the product is no longer under standard warranty.  This is true, but the HP Care Pack that I purchased is still in effect as an extended warranty.  When I put in my machine's serial # within the HP website, the results ]shows coverage still in place for another two months.  However, for some reaosn the HP support staff can't see the HP Care Pack agreement.  Is there a complaint line I can go to; as I cant use the Chromebook without another power adapter and I feel slighted that I purchased a HP Care Pack for which no one seems to be able to locate in their system (I can locate it within the HP Total Care site when I put in the product serial #).  I'm very frustrated.  Thanks Eric

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I know the Carepacks do not cover the battery but should cover the AC adapter. I will try to escalate this for you since I cannot provide any warranty replacement. 

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HP Recommended

I know the Carepacks do not cover the battery but should cover the AC adapter. I will try to escalate this for you since I cannot provide any warranty replacement. 

HP Recommended

Thank you.  My Care Pack agreement # is [edited] (serial # [edited]).  My # is [edited].  Thank you again for your help!

HP Recommended

@Bransky

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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You posted your PHONE NUMBER. There are unscrupulous fake HP Support people who are likely to call you now. Hang up on them and post back here before you talk to anyone on the phone!!! 

HP Recommended

Thank you for the heads up; I appreciate it!

HP Recommended

Hello... I just received a case # and resolution; that was quick.  A new adapter is being shipped to my house using 2 day shipping.  Thank you, everyone, for your help, I really appreciate it!   Sincerely,  Eric

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You are welcome

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