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‎12-29-2017 09:25 AM

HP Recommended
Product: HP Chromebook 13 G1
Operating System: Chrome OS

I purchased a HP Care Pack Service Agreement  on 2/22/2016 (through HP) and its good through 2/27/2018.  The HP Care Pack covers accidental damage/breakage.   My 45watt power adapter is sparking and I'm afraid to plug it into the wall socket.  The Care Pack agreement gives me a # to call and a web site; both no longer work.  When I called the HP support line (obtained via the internet), they tell me the product is no longer under standard warranty.  This is true, but the HP Care Pack that I purchased is still in effect as an extended warranty.  When I put in my machine's serial # within the HP website, the results ]shows coverage still in place for another two months.  However, for some reaosn the HP support staff can't see the HP Care Pack agreement.  Is there a complaint line I can go to; as I cant use the Chromebook without another power adapter and I feel slighted that I purchased a HP Care Pack for which no one seems to be able to locate in their system (I can locate it within the HP Total Care site when I put in the product serial #).  I'm very frustrated.  Thanks Eric

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2017 09:30 AM

HP Recommended

I know the Carepacks do not cover the battery but should cover the AC adapter. I will try to escalate this for you since I cannot provide any warranty replacement. 

View solution in original post

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7 REPLIES 7

‎12-29-2017 09:30 AM

HP Recommended

I know the Carepacks do not cover the battery but should cover the AC adapter. I will try to escalate this for you since I cannot provide any warranty replacement. 

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‎12-29-2017 09:34 AM - last edited on ‎12-29-2017 09:43 AM by Retired

HP Recommended

Thank you.  My Care Pack agreement # is [edited] (serial # [edited]).  My # is [edited].  Thank you again for your help!

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‎12-29-2017 09:36 AM

HP Recommended

@Bransky

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎12-29-2017 09:39 AM

HP Recommended

You posted your PHONE NUMBER. There are unscrupulous fake HP Support people who are likely to call you now. Hang up on them and post back here before you talk to anyone on the phone!!! 

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‎12-29-2017 10:39 AM

HP Recommended

Thank you for the heads up; I appreciate it!

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‎12-29-2017 11:08 AM

HP Recommended

Hello... I just received a case # and resolution; that was quick.  A new adapter is being shipped to my house using 2 day shipping.  Thank you, everyone, for your help, I really appreciate it!   Sincerely,  Eric

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‎12-29-2017 11:11 AM

HP Recommended

You are welcome

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