HP Chromebook Blew Up and Exploded

[kkingar5875]

Hello,

The Product Name is: HP Chromebook - 14-ca061dx

The Chromebook recently blew up and exploded.

I am unable to get the contact number for HP Support. I still have the following warranty below:-

Warranty type: Manufacturer Warranty

Service type Wty: HP HW Maintenance Offsite Support

Status : Active: Covered under Manufacturer warranty, 4 days remaining.

Start Date: September 08, 2020

End Date: October 12, 2021

Service Level:

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Std Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site

Deliverables

Offsite Support & Materials
Hardware Problem Diagnosis

Please assist as to what can be done in this scenario, do we get a new chromebook or how should we proceed,

Thank you.

[Dragon-Fur]

@kkingar5875 

Welcome to the HP Community.

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Please contact HP Support and submit a case.

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HP Chromebook - 14-ca061dx 

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[kkingar5875]

Hello @dragon-fur.

Thank you for your quick response. I am even unable to create a case as it says duplicate entries found.

Please assist if possible

Thank you.

[Dragon-Fur]

@kkingar5875 

You are welcome.

Unfortunately, I cannot assist with case submission.

That said, wait for a response from one of our Community Moderators or Agents.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Kumar0307]

@kkingar5875, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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