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kkingar5875
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HP Chromebook Blew Up and Exploded

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HP Chromebook - 14-ca061dx
Chrome OS

Hello,

 

The Product Name is: HP Chromebook - 14-ca061dx

 

The Chromebook recently blew up and exploded.

 

I am unable to get the contact number for HP Support. I still have the following warranty below:-

 

Warranty type: Manufacturer Warranty

Service type Wty: HP HW Maintenance Offsite Support

Status : Active: Covered under Manufacturer warranty, 4 days remaining.

Start Date: September 08, 2020

End Date: October 12, 2021

Service Level:

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Std Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site

Deliverables

Offsite Support & Materials
Hardware Problem Diagnosis
 
Please assist as to what can be done in this scenario, do we get a new chromebook or how should we proceed,
 
Thank you.
4 REPLIES 4
Dragon-Fur
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Message 2 of 5
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@kkingar5875 

 

Welcome to the HP Community.

 

I have sent your concern to the Moderator group for Review.

 

and

If you have not done so,

Please contact HP Support and submit a case.

 

 

HP Support - Technical Support for Devices in Warranty

 

Reminders

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
  • HP Phone numbers you find on the Internet have likely been hijacked.

 

 

Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

 

Reminder

  • When you submit your question to the Community,
  • Provide as much information as possible about the product, the Operating System
  • Tell us what you have tried to fix the problem.
  • As best you can, describe the issue for which you are seeking our help.

 

 

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Submit a case for Warranty Support / Repair to HP Support. 

 

 

HP Technical Support – Contact Information

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Certain regions provide phone / chat contact only after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

 

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Chromebook - 14-ca061dx 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Learn how to submit a dispute to validate your warranty through support.hp.com.Chapters:00:00 Introduction00:16 Check Product Warranty00:43 Dispute Product W...
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kkingar5875
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Hello @dragon-fur.

 

Thank you for your quick response. I am even unable to create a case as it says duplicate entries found.

 

Please assist if possible

 

Thank you.

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Dragon-Fur
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Message 4 of 5
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@kkingar5875 

 

You are welcome.

Unfortunately, I cannot assist with case submission.

That said, wait for a response from one of our Community Moderators or Agents.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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Kumar0307
HP Support Agent
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Message 5 of 5
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@kkingar5875, Welcome to the HP Support Community! I’m here to help.

 

I understand your concern. Let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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