HP Chromebook x360 12b extremely fast discharge when turned off or sleep

[noisenoise]

My Chromebook drains quickly when it's completely turned off. For 12 hours, the battery consumption is 30+ percent. In sleep mode, the consumption is slightly reduced (3-5%), but still remains high. I tried Powerwashing, reinstalling the system, disconnecting the battery from the board, but it didn't help. Also I tried different brunches of software.

[Anand_Andy]

Hi @noisenoise,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP Chromebook x360 12b. Not to worry I will help you to get a resolution to resolve the issue.

 Let's perform a hard reset:

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

If the issue persists, then please follow the steps mentioned in this document: HP Notebook PCs - Battery does not power notebook or hold a charge

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[noisenoise]

Hello, I tried to do what you said but it didn't help. The laptop does not discharge only in Long-term storage mode. If I turn it off with the button or through the menu, or just close the lid, turning off all connections and exiting all applications, the discharge is about 20% in 8 hours.

[Anand_Andy]

@noisenoise,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!