HP Development Company, L.P. - System - 11/19/2017 12:00:00 AM - 7.0.1.1 (2) Update

[James_P]

This update (HP Development Company, L.P. - System - 11/19/2017 12:00:00 AM - 7.0.1.1 (2)) has disabled my usb receiver from working. How can I remove this update. USB drives will work. The USB receiver will work in another computer. In Device Manager I see the following items in other devices:

HID-compliant wireless radio controls   Has a ? by it.

USB Receiver   Has a Yellow shield by it.

USB Receiver   Has a Yellow shield by it.

[James_P]

Still waiting for a reply from HP.

Does anyone work for HP or is everything now manufacture in China???????

[KrazyToad]

Hi @James_P

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the USB receiver got disabled after a recent update.

I'd like to help.

Since you know which update is causing the problem, you can follow these instructions to prevent the unwanted update from being installed:

1. Type “View Installed Updates” in the Search box and then click on View Installed Updates – Control Panel from the Search results.
2. To uninstall the unwanted update, select it from the list and then click Uninstall.

To temporarily prevent the update from being reinstalled until an updated fix is available, a troubleshooter is available that provides a user interface for hiding and showing Windows Updates and drivers for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center:

Download the "Show or hide updates" troubleshooter package now.

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

When you click on the download link, you will be prompted to open or save wushowhide.diagcab. 



Opening wushowhide.diagcab will launch the troubleshooter. Then click Next to proceed and follow the instructions provided by the troubleshooter to hide the problematic driver or update.

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[James_P]

The problem on this update, is it showed up in installed updates as a Driver. When you select to uninstall updates, it is not in the list to select. 

I have downloaded the Microsoft Show and Hide apps.

If I could find a way to uninstall, then I can select it to hide.

Any Suggestion..

[KrazyToad · Accepted solution]

Hi @James_P

Please try these steps if you have a working Keyboard.

1. In the search box on the taskbar, type cmd.
2. Right-click (or tap and hold) Command Prompt in the search results and select Run as administrator.
3. In the Command Prompt window, type the command listed below and press ENTER.

dism /online /remove-package /packagename: package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note: There is no space between packagename: and package_for_RollupFix...

Restart your computer.

Please refer to this Link

Keep me posted how it goes.

Thanks

[James_P]

Very appreciative of your help and support.

Thanks for sharing on the knowledge.

[KrazyToad]

Hi @James_P

I'm glad you were able to get this issue resolved. Visit our HP Forums and drop us a Message anytime you need help.

Thank you. 🙂

[AFWS]

This has caused a lot of issues. My sound/audio driver worked fine til this installed/updated on my computer. Now I get crackling/popping doing different things on my computer. I tried a couple different drivers ,but the speakers doesn't work. I have to use the drivers that recommended, then  I'm stuck with this crackling/popping mess. Here's the thread I started https://h30434.www3.hp.com/t5/Notebook-Audio/Lost-my-Bang-amp-Olufsen-panel-settings-after-installin...