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‎09-16-2017 08:27 PM

HP Recommended

OMG I'm worried I don't have a clue what to do except wait or go get someone to look at it .

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‎09-17-2017 05:05 AM

HP Recommended

quilava, so try to reboot in safe mode if you can't in normal mode

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‎09-18-2017 10:42 PM

HP Recommended

Guys .............

 

DO NOT START LOADING OLD DRIVERS.

 

This will cause your "black" screens and a multitude of other problems.  If you keep doing this, you might end up needing to do a complete "Factory Reset"; which means you will have to  "reload" all of the apps on your computer that did not come with it when it was 1st started-up!

 

Please do the following:  Follow what I stated in the 1st post on the top of page 12 of this forum.  Please do this to avoid the "Download Error Message" and wait until HP resolves this issue.  Everything will work just fine and you will continue to get all of the available updates with the exception of this one, and you will not get the HP Development,L.P. error message!

 

This problem has to be fixed by HP and I agree that it should have never happened in the 1st place; but it is time to give up, do what I suggested, and enjoy your computer until HP fixes it !!!!!!!!!!!!!!!!!!!!

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‎09-18-2017 11:51 PM

HP Recommended

Dear all

 

There is a update from HP Support Assistant, you can update it.

The black screen symptom was disappear when the system reboot.

HP.jpg

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‎09-19-2017 06:52 AM

HP Recommended

To fix this error a newer driver has been release and can be downloaded and installed from the link - ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

I am an HP employee
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‎09-29-2017 10:49 PM

HP Recommended

OK, I downloaded said file from the Microsoft Update Catalog... Now what? I have a file that will extract to a folder that is not the download folder. The HP3DDGService application does not want to open. It only shows an outline, and it fades away. Do I have to extract these files to a particular folder in Windows or Program Files?

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‎09-30-2017 01:02 AM - edited ‎10-01-2017 02:18 AM

HP Recommended

@Big_Ralfie

 That tip was posted 3 weeks on this thread. A newer driver has been released and can be downloaded and installed from: ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎02-05-2018 11:47 PM

HP Recommended

عيدي مشكلة كيف يتم معايرة البطارية 

 

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‎02-06-2018 08:47 AM

HP Recommended

@moh4

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
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‎02-20-2018 06:02 PM - last edited on ‎02-20-2018 06:10 PM by Retired

HP Recommended

[edit]

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