HP Dragonfly 13.5 inch G4 Notebook PC Camera Issue

[AN-LAN44]

If anyone is having issues with the built in web cam (IR Camera) intermittently crashing  In Teams / Zoom calls and/or Windows Hello for Business sign-ins on the HP Dragonfly 13.5 inch G4 Notebook PC on Windows 11 there is a updated Intel driver on the Microsoft Service Catalog that fixes it.  here https://www.catalog.update.microsoft.com/Search.aspx?q=63.22000.10.17154

Its the Intel - Camera - 63.22000.10.17154 - dated 9/11/2024  91.7mb cab file.

there is also a softpaq version of the driver  which is HP sp156498.exe but this (rather unhelpfully) isn't on the HP website / HPIA yet but if you contact HP support they can send you a link to it.

[Paya1]

Can you past the ftp link here? My HP support rep claim there is not softpaq exe called sp156498.exe

[AN-LAN44]

sorry I don't have a public ftp link

If you ask the case to be escalated to 2nd line support with HP then hopefully they can supply it to you. 

[Paya1]

I've asked them to escalate. I'm confused as to why it's so difficult to find. 

[AN-LAN44]

its on HP website and on HPIA now

https://support.hp.com/gb-en/drivers/hp-dragonfly-13.5-inch-g4-notebook-pc/2101595419 

[Paya1]

Ended up using the cab before HP pointed me towards the softpaq. 

[robinsoncrusoe]

i had the same issue (hopefully had) i just followed the advice here and installed the HPIA latest intel camera driver and hope it will go away