HP ENVY 13 NOT CHARGING - WHEN SWITCHED ON

[hap187]

Hi Raj!

I re-run the EUFI hardware diagnostics and you were right - they failed. Error 42 (blow fuse)

[Raj1788 · Accepted solution]

@hap187

Thanks for the reply,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[markbolton26]

Hi,  I hacve exactly the same problem with my HP Envy 13.    Please can also you send me the fix.

Thank you

Mark

[hap187]

Hi Mark,

I advise you to run the EUFI Diagnostic Test for all power sources and check whether it's an AC or a battery issue (or both). In my case, the battery connector had to be replaced.

[Sri1461998]

Same problem here of blown fuse. Plz resolve.

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@Raj1788 wrote:

@hap187

Thanks for the reply,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

---

[Imran96]

battery not charging up to 100% after 60% stop charging

[osamfirescu]

Hi Raj,

I have the same problem on my hp envy 13-d020ng.

Can you please also send me the fix?

Thanks in advance!

BR,

Ovi

[PowerAppsGuru]

I'm running into the same issue.  AC Power Supply tests fine.  Battery shows as blown fuse.  I replaced the battery thinking that was the issue but I get the same issue.  How do I fix the motherboard?  I have an Envy 15-bp0xx.

[Kumar0307]

@PowerAppsGuru, Welcome to the HP Support Community!

Does the PC work fine when the battery is removed only with the AC adapter connected?

Let us run a test on the Battery of the PC

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform Component Test > Power. Share the result on your next post.

For more info on resolving issues with battery, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!