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‎06-01-2019 12:14 PM

HP Recommended
Product: HP ENVY 13-ab016nr
Operating System: Microsoft Windows 10 (64-bit)

I’ve got an HP ENVY 13-ab016nr with a broken hinge.  Two years ago I bought 3 of these to send my triplets off to college with.  The other 2 are fine; I’m disappointed this would happen with a product from a reputable, brand name such as HP.  What can I do to get this fixed?

1 REPLY 1

‎06-01-2019 12:18 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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